For instructions on how to run a ping test and read the results, read our blog on Poor VoIP Call Quality? Try a Ping Test. The summary results of a ping test will indicate whether you are experiencing jitter or packet loss on your internet connection. On a call, this will cause pieces of audio to drop between you and your caller, so it sounds like you are missing certain pieces of the call. You should have no packet loss on your network, because even a small bit can degrade a call significantly. Packet loss occurs when data packets never reach the intended destination. If you're experiencing similar symptoms, you should perform a ping test. The conversation would become unintelligible, which is exactly what high jitter does. Imagine if you were having a conversation with your friend and her words started arriving in your ear at irregular times. This mismatch breaks the smoothness and uniformity of the call. Why does jitter matter? If one VoIP packet travels at 10 ms and the other travels at 200 ms, that means one packet will reach the VoIP phone much faster than the other. It measures the jitter and packet loss of your connection, both of which can have a significant impact on VoIP calls. This test will tell you how long it takes for internet traffic to travel between your computer and another device on the internet. If your VoIP test results indicate that you have enough bandwidth but shows high jitter, it's time to take a closer look at your connection with a ping test.Ī ping test is a free network troubleshooting tool available on all operating systems. Jitter above 10 milliseconds can disrupt calls. Jitter is the variation in speed of your internet traffic. If you're not getting the bandwidth you need, call your Internet Service Provider (ISP) to upgrade or show them that your Service Level Agreement (SLA) guarantees you more (more on that below).įor instructions on how to use our free VoIP test and understand the results, read our blog on How to Interpret VoIP Test Results. During this time, your internet traffic is most active, as employees are sending emails, watching videos, and consuming bandwidth that would otherwise go to VoIP calls. If you're having issues with VoIP calls during peak business hours, it might be a sign that you need to increase your bandwidth. Without the necessary bandwidth, a VoIP call can become garbled, or drop altogether. A good rule of thumb for calculating your bandwidth requirements is by assuming that 1/10 of your workforce will be on the phone at any given time. The more bandwidth you have, the faster your connection is, and the more simultaneous VoIP calls you'll be able to make.Įach VoIP call requires about 100 kbps of both upload and download bandwidth. Bandwidth determines how fast call data travels between you and the person you're calling, which can greatly affect the quality of your VoIP calls. A VoIP test is typically a browser-based Flash or Java app that measures the speed, jitter, and latency of your internet connection.Īlso known as internet speed test, a VoIP test is a quick way to see if you have enough bandwidth to support VoIP calling. When your call quality sounds choppy, or if calls are failing altogether, you can start troubleshooting by running a VoIP test. Here's how each of these tools can be used for VoIP troubleshooting when you're experiencing connectivity issues. These tools won't fix the problem, but they can give you insight into the location and scope of the issues you're experiencing. VoIP tests, ping tests, and traceroutes are free tools that can pinpoint what's wrong with your business phone connection when problems like this occur. ![]() These issues can damage important calls with customers and clients. Some disruptions are so serious that calls will drop altogether. Problems with your VoIP connection will often take the form of degraded audio quality, including choppy, spliced, and inaudible call segments.
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